Presents

14. March 2024

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Airlines have had a hard time during COVID.

High cost and few bookings at low prices. At that time I often flew with LH from FRA to LPA, as got there full status and award miles for my M&M status.

Unfortunately, the airline had to save money, which resulted in limited drinks and food offers. In other words: on one route only 2-3 bottles of sparkling wine of different brands, or something was not available at all.

In addition, the Canary Islands route was then handed over by LH to 4Y (Eurowings Discover - now just "Discover")...

... which resulted in additional restrictions in the Business product - and without compensation ... and many really pissed off Business Class customers who just felt like they were being betrayed:

Different departure area (B instead of A) where there was no LH lounge
4Y check-in counters (non LH)
No priority tags for baggage
No more lounge access on the Canary Islands
No more food, but a dish or sandwich from the on-board bistro, if available at all
And often certain food, wine and champagne were already out of stock on the return flight.
But at least there was still a warm cookie.
In case of complaints, ping-pong was played - in other words, each airline referred to the other airline for responsibility.

Hilarious, if it hadn't been so sad.

That's no way to retain premium customers.

Just guess who got the "feedback" for these decisions!

Exactly, it was the cabin crew, who couldn't do anything about what was decided by the management.

But kudos: the cabin crew still made every effort, even though they were dealt with very harshly at the time.

From the customer's point of view, it was understandable if booked services were not provided, but the cabin crew had to take the blame for the airline‘s decisions.

Fortunately, this situation is now much better.

And for these reasons mentioned above, I bring a surprise bag for the crew every time I board a flight as a token of appreciation for their work and as a thank you.

The bag contains not only chocolate or cookies, but also collectables from Flying Krebbs Airways: pencils, pins, rubber ducks and business cards.

All high-quality items to express that high appreciation.

I'm always happy when I can surprise the crew with that, but I don't expect anything in return.

So I'm even happier when I get feedback on how much they like my giveaway.

Such a feedback can be:

a heartfelt thank you and a little chat, a gift in return (hat, chocolate, champagne), mascots and sometimes even a handwritten note. Or a glass of Cremant before take-off (LuxAir Economy)

I'm curious to see if I'll be recognized when I get on board the next time.